Product review: Zoku Pop Maker

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It was June 2013 and I was walking along Queen Street West in Toronto and found myself standing in front of this cute little shop. Inside, I saw the candy-coloured Zoku Single Quick Pop Maker. The design and colours are eye catching, and who cannot resist the temptation of juicy popsicles in the summertime?

http://www.zokuhome.com/pages/zoku-single-quick-pop-maker

After speaking to the shopkeeper and hearing about her delicious smoothie popsicle recipes, I decided to give this $43 product a try. When I got home, I wiped it down and put the unit in my freezer. That night, hubby and I made our first simple juice popsicles. As promoted, the juice does freeze within the 7 minutes on your counter. We made two popsicles.

The second time I took the unit out of the freezer to make pops, I did notice some white stuff on the unit, but I thought it was just a little bit of frost, and simply wiped it off. Fast forward to present day. It is winter and I do not have any cravings for popsicles. I decide to put away the unit until spring, so I take it out of the freezer and leave it on my kitchen counter to defrost. After a short time, this is what I see:

That is not frost. It’s powdery and odourless. It hardens and it takes a little bit of muscle to get it off the counter. As you can see, the product is leaking:

I decide to write to Zoku about my situation and I am happy to report that their response time is very prompt. Within 30 minutes I received a response and a solution. They reassure me that the solution used in the unit is non-toxic, but they do not recommend that I continue to use it. They offer to send me a new unit at no cost if I have a US postal address. I reply and inform them that I am living in Canada and would need to know the cost of the shipping before I agree to accepting the new unit. A couple of days later, they let me know that shipping will be free as the replacement unit will be coming from their Canadian distributor. Excellent! The replacement unit arrives within 2 weeks. I was absolutely thrilled! When I took it out of the packaging, I noticed a few little specks of the all-too-familiar ‘frost’, but I wiped down the unit and set it on my kitchen table. The next day, I realize that I am now the owner of TWO LEAKING ZOKU units! And my original Zoku has leaked further.

I am debating whether it is worthwhile to contact Zoku again, or if I should simply consider the Zoku Single Pop Maker as a total fail. My best friend has the same unit and has not experienced any leak problems; however, I did a search on the internet after receiving the second faulty unit and this is not an uncommon problem. Do I really want a third unit that may just end up in the landfill?

I love the idea of having a home-made popsicle when you are craving it. The product idea is brilliant, but clearly the construction of the unit is sub-par. I cannot recommend this product based on my two leaking units.

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